How to Return Books

Books in their original condition (unmarked, not damaged) may be returned for a full refund (net of shipping costs) within 30 days of shipment date.

The product must be shipped via traceable means with the original packing slip or invoice enclosed. We cannot issue refunds and, will return product, for items returned to us more than 30 days after shipment date. If the invoice or packing slip is not enclosed with your return, we will have no obligation to refund or return the product. Please refer to the return address on your packing slip to determine where to return your purchase.

Please note that the return procedure above applies only to those items purchased from our web site. It does not apply to books bought at your local bookseller or at another bookseller or retail store.

Defective Books

We will replace defective books purchased new through our web site within 30 days of purchase. E-mail us at ecommerce@us.penguingroup.com, stating the WEB order number included in the SmartReceipt order acknowledgment e-mailed to you, the title and ISBN, and the defect. We will then send a replacement copy.If you purchased the book elsewhere, please return the book to the place of purchase; the reseller will refund or exchange in accordance with store policy and will be reimbursed when the book is returned to us.

Out-of-Stock Books

From time to time our inventory of a given book runs out. We take every measure to restock books as quickly possible. As a service to visitors to our web site, we offer out-of-stock books for sale. If you order an out-of-stock book, we will ship the book to you when it is restocked. If, however, the book does not come back in stock in 90 days, we will inform you of this fact and cancel your order. You are never charged for orders placed on our web site until the books in your order have shipped.

To find out about orders made online, please contact:
Customer Service
Please include your order number.